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TERMS AND CONDITIONS OF SALE
APPLICABILITY OF TERMS AND CONDITIONS
The following terms and conditions govern the direct sale of home appliances and related products by Cairo Sales Stores S.A.E.. or the entity named on the packing slip ("CSS") to customers in the Arab Republic of Egypt ("Customer"). By using this web site and/or accepting delivery of products ordered from CSS, Customer agrees to be bound by and accepts these terms and conditions. THESE TERMS AND CONDITIONS SHALL APPLY TO ANY SALE DIRECTLY FROM CSS TO CUSTOMER, UNLESS CUSTOMER HAS SIGNED A SEPARATE PURCHASE AGREEMENT WITH CSS. Products described on this web site are only available to residents of the Arab Republic of Egypt.
CSS reserves the right to change these terms and conditions without prior written notice at any time, at its sole discretion; the most current version will always be posted on this site. These terms and conditions may not be supplemented, modified or altered by the use of any other documents(s). Any attempt to alter, supplement, modify or amend these terms and conditions will be null and void unless agreed to in writing by CSS.
Customer agrees and represents that it is buying products from CSS for its own internal use and not for resale.
Payment can be made by bank transfer, cash on delivery or by credit card must be received by CSS prior to CSS's acceptance of Customer's order, unless some other pre-arranged method of payment has been accepted by CSS. If Customer has obtained credit through a CSS-sponsored financial program, payment terms, including interest and late charges, will be based on the terms of the financing agreement.
Orders are not binding on CSS unless accepted by CSS. Acceptance of an order occurs when product is shipped, received & paid for by buyer. Acknowledgment of receipt of an order does not constitute acceptance of the order by CSS.
Any quotation provided by CSS will be valid for the duration stated in the quotation. If no duration is stated, such quotation is valid for 48 hours from date of quotation.
Prices and configurations shown are subject to change without prior notice at any time before acceptance of Customer's order. CSS is not liable for typographical errors or omissions and mistakes on quotations or prices.
Prices shown do not include charges for shipping and handling or for applicable sales/use taxes. Customer is solely responsible for applicable shipping and handling charges and taxes. Unless Customer provides CSS with a valid government or nonprofit tax exemption certificate, taxes will be charged for orders shipped to states in which CSS is obligated to collect and report such sales.
Title and risk of loss shall pass to Customer upon shipment from CSS's facility.
A limited warranty statement for Teka, or Easthouse branded products is included with the documentation for each product shipped to Customer. CSS reserves the right to modify its warranty statements at any time, in its sole discretion.
EXCEPT AS PROVIDED IN THE WARRANTY STATEMENT, CSS AND ITS PARENT COMPANIES DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE TEKA OR EASTHOUSE BRANDED PRODUCTS, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CSS' LIABILITY FOR WARRANTY CLAIMS ON TEKA OR EASTHOUSE BRANDED PRODUCTS IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THE APPLICABLE WARRANTY STATEMENT.
CSS DOES NOT WARRANT ANY THIRD-PARTY ACCESSORIES OR PRODUCTS. THIRD PARTY SUPPLIER IS SOLELY RESPONSIBLE FOR ALL WARRANTY, SERVICE AND SUPPORT, AND ALL OTHER PRODUCT RELATED ISSUES.
All programs pre-installed with any product subject to the applicable end-user license agreement included with the product. Warranties, if any, for the software shall be in accordance with the license agreement. CSS does not warrant any programming under these terms and conditions. Some programing may differ from its retail version (if available) and may not include user manuals or all program functionality.
FOR ANY BREACH OF THESE TERMS AND CONDITIONS, CSS'S MAXIMUM LIABILITY SHALL NOT EXCEED THE TOTAL PRICE PAID BY CUSTOMER FOR THE PRODUCTS ORDERED BY CUSTOMER.
IN NO EVENT SHALL CSS, ITS PARENT COMPANIES, SUPPLIERS AND SERVICE PROVIDERS BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOST PROFITS, OR THE LIKE), OR PUNITIVE DAMAGES, WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE AND PRODUCT LIABILITY) OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY A THIRD PARTY.
Customer and CSS acknowledge and agree that any claim, dispute, or controversy between Customer and CSS arising from or relating to (i) these terms and conditions of sale, including the validity of this binding arbitration provision; or (ii) the purchase or use of any product or service from CSS (each, a "Dispute") shall be resolved through arbitration.
CSS can only ship to Customer addresses in the Arab Republic of Egypt.
Teka, or Easthouse may deliver products in installments. Any delivery or shipment date provided is a good faith estimate. Customer acknowledges that product availability may be limited, and particular products may not be available for immediate delivery.
Customer acknowledges that products and technical data purchased or received under these terms and conditions may be subject to Arab Republic of Egypt export control laws and regulations. Customer will not ship any products outside the Arab Republic of Egypt without proper authorization. Customer will defend and hold CSS harmless against all claims, damages or liability resulting from breach of the foregoing.
Notwithstanding anything to the contrary in any third-party License Agreement or product documentation supplied with the products, CSS does not accept the return of component parts, that have been removed from the product. If Customer wishes to return a product, Customer may do so in compliance with CSS' standard return policies and procedures set forth in these terms of sale.
CSS will only refund the original purchase price of the product plus any related taxes. Customer is responsible for shipping charges and risk of loss on all return shipments. Customer must use a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring the return shipment. Upon receipt of the returned product(s), CSS will inspect the product to be certain all parts are included and there was no abuse or misuse of the product, or user negligence. All products must be returned in original packaging and be in the same condition as Customer received them. CSS may reject the return for, or deduct costs associated with: missing parts, non original packaging, abuse, misuse of the product or user negligence.
Prior to purchase, Customer is responsible for contacting the accessories manufacturer (or consulting compatibility charts on this web site) to determine the compatibility of specific accessories with Teka, or Easthouse or non-Teka, or Easthouse branded products. If you purchase an accessory from CSS and determine that the accessory is not compatible with another product within thirty (7) days of accessory shipment, the accessory may be returned to CSS to the extent permitted under CSS's Return Policies, above.
The Teka, or Easthouse Technical and Customer Support Center personnel will attempt to help with any problem involving Teka or Easthouse branded products. However, the Support Center personnel may not be able to resolve every given problem. The Teka or Easthouse Support Center may be reached at: Hotline: 16141.
For all non-Teka, or Easthouse branded products, contact the original manufacturer for technical support and warranty assistance. Warranties and service offerings for such products vary from product to product.
Customer may not assign its rights or obligations under these terms and conditions without the express written consent of CSS.
If any of these terms and conditions are held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining terms and conditions shall not in any way be affected or impaired thereby.
These terms of sale constitute the entire and sole agreement between CSS and Customer and supersedes all prior agreements, representations, warranties and understandings with respect to the subject matter of these terms.
Effective January 1, 2020