New products

Return & Replacement Policies & Procedures:
To begin your product return or replacement request please use any of the following contact methods:
Step1
Contact us with your request:
Please use any of the methods in our contact page, listed here or fill the return form. Any product can be returned within 14 days from receiving the product for any reason, or within 30 days if a product shows a defect or is missing any component or does not perform as stated.
Step2
Return process is initiated:
Returned products can be returned to any of our showrooms or warehouses, or our logistics team will arrange for pick up at your location for free.
Step3
Inspection & Verification:
Products will be checked to verify it is in new condition (as received) or inspected for defects per customer complaints (inspection report will be issued by product manufacturer).
Step4
Refund or Replacement:
Once returned products have been checked and verified at our facility, or confirmed in writing by its’ manufacturer to be defective, the product paid amount will be refunded in full, or product will be replaced with another one per customers’ preference.
Order Retrun Form
Click here to fill a form with your order details.
Send an Email
Send us an email to mail@cairosales.com and we will reply to ASAP.
Call Us
Call our hotline on 16141.
How long can I return my product?
A product can be returned within 14 days if it is still in its new unopened and unused condition, or within 30 days if it defective.
 
How long does it take to replace or refund my purchase?
This process takes between 2-7 days depending on your location (which covers all of Egypt).
 
How much refund do I get back?
You will receive 100% of what you have paid. All refunds are returned in the same method of initial payment. For example, if you have paid with credit cards, your refund will be refunded directly back to your card.

 

Are there any fees to return a product?
Returning or replacing your product is free. There are no other or hidden charges at any stage of the process.

 

Why do products have to be inspected?
Returned products will be inspected for one of two main reasons. If the product is returned within 14 days, it must be its new unopened and unused condition. If products are returned within 30 days, the product must be defective or does not function as stated by the manufacturer, and this process requires the manufacturer to inspect and confirm product is defective (which usually takes only a few days to complete by the manufacturer).
 
Who will replace my product?
In most circumstances, returned products are replaced by our company directly and quickly. Our company will handle all issues related to communicating and returning such products to their designated manufacturers. Only in rare cases, some products/brands are replaced directly by the manufacturers (per manufacturers' requirements and terms set in their warranty supplied by the manufacturers' with their products).
 
Damaged products vs defective products.
If you receive a product that is damaged or that has different features, color or specifications than what you have ordered, you can simply request the product to be returned and replaced or returned and payment refunded. Defective products are products you received that match the product you have ordered, but exhibit problems that prevent it from functioning or operating as stated by the manufacturer.
 
When do I get my refund?
Your refund will be issued immediately after your product has been returned and inspected to ensure it is returned in accordance to the terms and conditions it was received or per the terms stated for the return (e.g. defective product). This should take between 2-7 days.